The Pack-Out Process

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The list below includes steps that are taken on a typical fire or water damage pack out. However, there are no standard pack outs because every loss has its own unique characteristics. Therefore, we will adapt the pack out in order to provide the most efficient and professional service to our customers.

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• The pack out of the residence or business will be documented by both photo and video. This allows us to have documentation of contents and furniture to ensure that items are returned back to their original location once repairs are completed.

• Essential items such as clothing, medications, eyeglasses, pet items, etc. should be identified prior to the start of the pack out.

• Other important items that we suggest you keep separate from the pack out are: cash, checkbooks, credit cards, jewelry, personal documents, medications, personal weapons and valuable collections such as coins and stamps.

• We will then address any items requiring special handling such as: family heirlooms, art, photos, area rugs, sentimental and/or work related items. We work with the most reputable experts in their field to ensure your items are restored back to their pre-loss condition.

• Heavy Duty moving industry boxes, packing materials and supplies are used to pack the contents and protect the furniture goods in transport, as well as in storage.

• The restoration process of damaged goods and furniture items will then begin. This includes cleaning, deodorization, and repairs. At the conclusion of the process these items will be repacked or re-wrapped for storage.

• Items that we are unable to restore will be documented as not salvageable. We will not dispose of any items without approval.

• Items that we are unable to restore will be listed, documented and stored, if necessary.

• All items are placed into secure storage vaults until the repairs or reconstruction is completed, at which time can be moved back into the home or business.